22Bet handles your personal information with utmost care when you use the site or app from New Zealand. It covers what data is collected, how it is used, when it may be shared, how long it is kept, and what choices and rights you have as a player.
When you register, place bets, make payments or contact 22Bet support, the platform receives information about you. Some details come directly from you, while other data is gathered automatically through cookies and similar tools, so that 22Bet can provide its services and meet legal obligations.
What Information 22Bet Collects
When you create and use a 22Bet account, the company may collect:
- Identity and contact details, such as your full name, date of birth, email address, phone number, and residential address.
- Account information, including your username, password, security settings, and preferences.
- Payment and transaction data, such as the chosen 22Bet payment method, deposits, withdrawals, and currency.
- Betting and gaming history, including bets placed, stakes, wins and losses, and 22Bet bonuses used.
- Customer support records, including emails, live chats, and documents that you send for verification.
22Bet also automatically records technical and usage data, for example:
- IP address, approximate location, device type, operating system, and browser.
- Dates, times, and duration of your visits.
- Pages viewed, links clicked, and features used.
- Error and security logs that help detect problems and protect the platform.
This information allows 22Bet to run your account, process payments, ensure that the site functions correctly, and understand how its services are used.
How 22Bet Uses Your Information
22Bet mainly uses your personal information to operate a secure and compliant betting and casino service, and to give you an appropriate playing experience.
Typical uses include:
- Creating, managing, and protecting your player account and 22Bet login credentials.
- Verifying your identity and age — where required by law or by 22Bet’s internal policies.
- Processing deposits, withdrawals, bets, winnings, refunds, and bonuses.
- Monitoring activity to prevent fraud, money laundering, bonus abuse, cheating, and other misuse.
- Providing customer support and handling questions, feedback, and complaints.
- Improving the performance, security, layout of the website, app, and games.
- Customising your experience — for example, by remembering settings and showing relevant games or offers.
- Sending essential service messages, such as account notices, security alerts, and changes to terms or policies.
If you choose to receive marketing communication, 22Bet may also use your contact details to send promotions, bonuses, and news about 22Bet products and, where allowed, select partner offers. You can change your marketing choices at any time.
Sign UpLegal Basis and International Transfers
By opening an account, depositing money or placing bets, you allow 22Bet to process your information, so it can provide its services to you.
22Bet also processes data because it needs to:
- Perform its agreement with you by running your account and handling your transactions.
Meet legal and regulatory duties, such as anti–money laundering checks, responsible gambling measures, and record keeping. - Protect its own legitimate interests, including keeping the platform secure, preventing fraud, and improving services while also respecting your privacy.
22Bet is operated by companies and service providers that may be located outside New Zealand, so your information may be transferred to and stored in other countries. When this happens, 22Bet aims to apply recognised data protection standards and requires its partners to keep your information secure and use it only for authorised purposes.
Cookies and Similar Technologies
Like most online services, 22Bet uses cookies and similar technologies. Cookies are small text files stored on your device that help the site and app to keep you logged in, remember your language or odds format, make navigation smoother, measure performance, and show more relevant content and promotions.
You can manage cookies in your browser or device settings by deleting stored cookies, blocking certain types, or using private browsing modes.
Sign UpWhen Your Information May Be Shared
22Bet does not sell your personal information as a separate product. It may, however, share data with certain third parties — when this is necessary, legally required, or otherwise allowed.
These can include payment providers and banks that process transactions; technology and hosting providers that run servers, store data, or support customer service; professional advisers, such as auditors and legal firms; marketing and affiliate partners, where you have agreed to marketing; and public bodies, such as regulators, law enforcement, or dispute resolution services.
Information may also be shared with other operators, card issuers, or relevant organisations when investigating suspected fraud, chargebacks, cheating, money laundering, or other unlawful activities.
Your Privacy Rights and Choices
As a New Zealand player, you have rights in relation to your personal information. Depending on the circumstances, you may request access to the information 22Bet holds about you, ask for corrections if it is inaccurate or incomplete, object to certain types of processing (including some direct marketing), change your marketing preferences or raise a complaint if you believe your privacy has not been respected.
You can usually exercise these rights by updating settings in your 22Bet account, using the “unsubscribe” link in marketing messages or contacting the 22Bet customer support team and explaining what you would like them to do with your data. Some requests, such as complete deletion of all records, may not be possible immediately if 22Bet must keep certain information for anti–money laundering, tax, gambling or other legal reasons.
Sign UpData Retention
22Bet keeps personal information only for as long as it is reasonably needed for the purposes described in its policies and for as long as relevant laws require. In practice, this often means that information linked to your account may be retained for several years after your last activity or after your account is closed so that 22Bet can meet legal and regulatory duties, assist with investigations, resolve disputes and demonstrate compliance.
When information is no longer needed, 22Bet aims to securely delete it or anonymise it so it can no longer be linked to you personally.
Contact and Policy Updates
If you have questions about how 22Bet collects, uses or stores your personal information, or if you want to exercise any of your privacy rights, you can contact the 22Bet customer support team using the methods listed on the website.
22Bet may update its Privacy Policy from time to time, for example, when laws change or when new products and features are introduced. The latest version will always be available on the official site, and by continuing to use 22Bet after changes take effect you are taken to accept the updated policy.
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